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FAQ

Your questions answered, explore how Cognetics partner with businesses like yours.

Automation

How can automation benefit my business?

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Automation helps remove repetitive manual tasks, reduce errors, and improve efficiency. We work with you to identify the processes that will deliver the biggest impact and implement solutions tailored to your operations.

What industries does Cognetics specialise in?

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We work with service-focused industries including childcare, aged care, healthcare, government, and hospitality. Our solutions are designed to support compliance-heavy, people-driven environments.

What is ERP and why would I need it?

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ERP (Enterprise Resource Planning) brings together different parts of your business—finance, HR, operations, supply chain—into a single system. This gives you better visibility, improves decision-making, and ensures consistency across the business.

How do I know which solution—Automation, ERP, or HCM—is right for me?

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Every organisation is different. We start by understanding your challenges and goals, then recommend the right mix of solutions—whether that’s automating specific processes, implementing ERP, or optimising workforce management.

How does Cognetics help with workforce and HR management?

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We partner with organisations to implement Human Capital Management (HCM) systems that streamline rostering, payroll, compliance, and employee engagement. This helps you focus more on your people and less onadministration.

What is Cognetics’ approach to implementation?

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We take a partnership approach—working closely with your team to design, configure, and roll out solutions in a way that’s practical and sustainable. We provide support throughout the journey, from planning to ongoing optimisation.

Do I need to replace my existing systems to work with you?

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Not always. We can integrate with your current platforms where it makes sense, or help you modernise over time. Our approach is flexible, designed around your business needs.

How can I get started with Cognetics?

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It begins with a conversation. Reach out via our enquiry form, and we’ll schedule a consultation to explore your needs and recommend the best path forward.

ERP

How long will it take and what does it involve?

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Implementations generally take up to four months, with timelines adjusted based on the scope, system complexity, and modules being deployed.

Can Acumatica integrate with other systems?

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Acumatica offers robust integration capabilities, with many pre-established integration relationships and an open API that makes connecting with other systems straightforward and flexible.

How much will it cost – both upfront and ongoing?

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There are 3 key cost components to implementing Acumatica

Licensing: Acumatica’s core ERP is priced based on system resources, not per user, giving you the flexibility to grow your team without increasing costs.

Note: Some add-ons—such as Payroll—may be priced per employee or per user, depending on the provider or integration selected.

Implementation Services: This covers setup, configuration, data migration, and go-live support. Costs vary depending on complexity, number of modules, and integrations.

Ongoing Support: Post go-live, we offer tailored support plans to ensure your business gets the help and optimisation they need to succeed long-term.

HCM

What support do we get during implementation?

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Working with your business experts, Cognetics will manage configuration, training, and ensure go-live support. We guide you through every step for a smooth launch.

How involved do we need to be?

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We handle the technical setup, but your input is key for defining workflows and business rules. There are elements of configuration that you will complete, which will set you up for post go-live readiness.

What happens after go-live?

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Support doesn’t stop. You’ll have access to system support and ongoing services like health checks, optimisation, and new feature rollouts.

Can the system adapt as our needs change?

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Yes - both HCM and WFM are highly configurable. We can help you adjust workflows, compliance, and reporting without major rework.

How do we get long-term value?

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By partnering with Cognetics, your system is set up to your business requirements from the start. This means, less administrative burden, streamlined processes and meeting compliance.

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